Refund policy

Changing your mind about an online order

You can cancel an online purchase without giving a reason from the time you place your order until 14 days after the day you receive it. For items in one order delivered separately, the period runs from the day after the last item arrives. This also applies to orders bought online and collected in person.

To cancel, email ds1collectablesuk@gmail.com or send a clear statement to DS1 COLLECTABLES LTD at the address below. Include your name and order details if available. You can use the optional cancellation form below, but do not have to. You do not need our permission to exercise your statutory cancellation right.

Send the goods back within 14 days after telling us you are cancelling. Return all items being cancelled, with their original contents, cards, accessories and protective cases. Pack them securely. Please keep proof of posting; a tracked service with suitable cover is recommended for valuable items.

Return address and costs

DS1 COLLECTABLES LTD
Unit 1B Fen End
Stotfold
SG5 4BA
United Kingdom

You pay the direct cost of returning an unwanted item. We do not charge a restocking or cancellation fee. If an item is faulty, damaged in transit, incorrect or not as described, contact us so we can arrange an appropriate return at our expense. Email first if you would like help with return arrangements; this does not restrict your cancellation rights or extend the return deadline.

Condition of cards and sealed products

You may inspect an item as you reasonably would in a shop. If handling beyond what is necessary to establish its nature, characteristics and functioning reduces its value, we may deduct that actual reduction from a change-of-mind refund.

Opening sealed booster packs or other sealed collectables, playing with cards, or removing a graded card from its holder can substantially reduce value. Any deduction is assessed individually and may be up to the item's full price where that reflects the actual loss of value. Opening packaging does not automatically remove your cancellation right. These rules do not reduce your rights where goods were faulty, damaged on arrival or misdescribed.

Refunds

For a cancelled order, we refund without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days of being told of your cancellation. We use the original payment method unless you agree otherwise, with no refund fee.

When you cancel the whole order, we also refund the cost of the least expensive delivery service that was available for that order. If you chose an optional upgrade, the extra cost of that upgrade need not be refunded. Free collection has no delivery charge to refund.

Faulty, damaged or misdescribed goods

Contact us at ds1collectablesuk@gmail.com with your order details and a description of the issue. Photos can help us resolve it, but we will not make your statutory rights conditional on providing photographs or the original packaging.

UK consumer law normally gives you a short-term right to reject goods that are faulty or not as described within 30 days of delivery, with further rights to repair, replacement, a price reduction or refund where applicable after that period. A problem already specifically disclosed before purchase is taken into account when assessing the item's condition. Nothing in this policy limits your statutory rights.

Optional cancellation form

To: DS1 COLLECTABLES LTD, Unit 1B Fen End, Stotfold, SG5 4BA, United Kingdom; ds1collectablesuk@gmail.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

DS1 Collectables is operated by DS1 COLLECTABLES LTD, company number 17494267, registered in England and Wales. Registered office: 1A Taylors Road, Stotfold, Hitchin, England, SG5 4AZ.